Terms & Conditions

Effective Date: April 9, 2025 | salesworx.ai

1. Definitions

In these Terms:

• “Platform” means the Salesworx.ai AI sales orchestration software, including all features, APIs, and integrations.
• “Company”, “we”, “us” means Worxwide Consulting Pvt. Ltd., the operator of Salesworx.ai.
• “Customer”, “you” means the entity or individual subscribing to or using the Platform.
• “Authorised Users” means employees or contractors of the Customer permitted to access the Platform.
• “Content” means data, text, files, or other materials uploaded to or generated by the Platform.

2. Eligibility & Account Registration

You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of your organisation. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must notify us immediately of any suspected unauthorised access.

3. License Grant

Subject to payment of applicable fees and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business purposes during the subscription period. You may not sub-license, resell, or white-label the Platform without prior written consent.

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of applicable laws and regulations (including anti-spam, GDPR, CAN-SPAM, and CASL).
• Upload, transmit, or generate content that is harmful, defamatory, or infringes third-party intellectual property rights.
• Attempt to reverse engineer, decompile, or extract the source code or AI models of the Platform.
• Use automated scraping tools, bots, or scripts to access the Platform outside of supported APIs.
• Introduce malicious code, conduct denial-of-service attacks, or attempt to gain unauthorised access to our systems.
• Misuse the AI features to generate spam, misleading content, or content in violation of third-party platform policies.

5. Subscription, Fees & Payment

Access to the Platform is provided on a subscription basis. Fees are as set out in your Order Form or pricing page. Unless otherwise agreed:

• Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with Section 9.
• Fees are non-refundable except where required by law or as expressly stated in your Order Form.
• Late payments accrue interest at 1.5% per month (or the maximum permitted by law, whichever is lower).
• We reserve the right to suspend access for accounts more than 14 days past due.

6. Intellectual Property

Platform IP: All rights, title, and interest in the Platform, its AI models, algorithms, and underlying technology remain with the Company. Nothing in these Terms transfers ownership of Platform IP to you.

Your Content: You retain full ownership of all Content you upload or generate via the Platform. By using the Platform you grant us a limited licence to process your Content solely to deliver the services. We will not use your identifiable Content to train shared AI models without explicit written consent.

7. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with these Terms and to use it only for the purpose of performing obligations hereunder. Confidentiality obligations survive termination for a period of three (3) years. Exceptions apply to information that is publicly known, independently developed, or required to be disclosed by law.

8. Data Processing

To the extent Salesworx.ai processes personal data on your behalf, we act as a data processor. A Data Processing Agreement (DPA) is available on request and governs such processing. The Company’s Privacy Policy (available at salesworx.ai/privacy) governs data collected from platform users in the Company’s capacity as a data controller.

9. Term & Termination

These Terms commence on the date you first access the Platform and continue for the subscription term specified in your Order Form, renewing automatically unless either party provides written notice of non-renewal at least 30 days before the renewal date.

Either party may terminate immediately for material breach if the breach is not cured within 15 days of written notice. We may also suspend or terminate for non-payment, violation of acceptable use terms, or if we determine continued service poses legal or security risk.

Upon termination, your access ceases and you must delete any Platform materials in your possession. You may export your data within 30 days of termination after which we will delete it per our retention policy.

10. Disclaimers & Warranties

THE PLATFORM IS PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Platform will be error-free, uninterrupted, or that AI outputs will be accurate or complete. AI-generated content should be reviewed by a qualified person before acting upon it.

11. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall either party be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of or inability to use the Platform.

The Company’s total aggregate liability for all claims under or related to these Terms shall not exceed the fees paid by you in the twelve (12) months preceding the claim. These limitations apply regardless of the form of action and whether or not a party has been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, and costs (including reasonable legal fees) arising from: (a) your use of the Platform in violation of these Terms; (b) your Content; or (c) your violation of any applicable law or third-party rights.

13. Third-Party Integrations

The Platform may integrate with third-party services (e.g., Salesforce, HubSpot, LinkedIn, email providers). Your use of such integrations is subject to the relevant third-party terms. The Company is not responsible for the availability, accuracy, or security of third-party services.

14. Force Majeure

Neither party shall be liable for delay or failure in performance resulting from causes beyond their reasonable control, including natural disasters, acts of government, internet outages, cyberattacks by third parties, or pandemics. The affected party shall notify the other promptly and use reasonable efforts to resume performance.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India (or the jurisdiction specified in your Order Form), without regard to conflict of law principles. Any disputes shall first be subject to good-faith negotiation, then escalated to binding arbitration under the rules of the relevant arbitral authority if unresolved within 30 days.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Your continued use after the effective date constitutes acceptance of the revised Terms. If you disagree, you may terminate your subscription before the effective date.

17. General Provisions

• Entire Agreement: These Terms, together with any Order Form and DPA, constitute the entire agreement between the parties regarding the Platform.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
• Assignment: You may not assign your rights under these Terms without prior written consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Notices: Legal notices must be sent by email to legal@salesworx.ai and are deemed received within 24 hours of sending.

18. Contact Us